These days, with so much competition in the banking and mortgages industry, the one differentiating factor is customer service. How a company and its representatives conduct themselves, are upfront with their customers, and the ability to provide a human touch, makes companies stand out. I would like to take this moment to thank Northwood Mortgage, and specicially the agent with whom we dealt, for the incredible end-to-end service that we received.
Our family was turned down for a mortgage from a traditional lender, despite our 100% perfect credit record in which I never paid any debts late, and my long history of employment at one company. Turns out, my wife’s self-employment status did not sit well with a big bank, despite the fact that we had a mortgage with them for the past eight years without issues. So we turned to Northwood, and immediately, I saw the difference in how a stuffy bank treats its customers and how Northwood conducted their business. Right off the bat, Northwood called me within 24 hours of my making contact, and continued to call me to establish contact.I explained to the agent my circumstances and we set up a meeting. Northwood has great hours for us working people. She stayed well after her office closed, in order to gather information and answer my questions. She was patient and was able to address my inquiries despite it being late into the evening. Northwood recommended a product and without pressure, showed me the benefit to my family in applying for that product. She also talked about other options available.
She kept me abreast of status constantly during the application process, and despite a family tragedy that occurred to which I had to attend at that time, she continued to call and provide updates and expressed heartfelt concern for our situation and passed along her best wishes (when I explained the same situation to the bank, they didn’t even bother expessing sympathies. She guided us through the rest of the application process and made herself always available, in a friendly manner. She made us feel like valued customers and people, rather than simply a number. Her people skills are very good, as is her sincerity and professionalism. My wife was very impressed with the agent as a person, and her ability to listen to the customer’s questions and address them directly.
In the end, my wife and I got exactly the product we were looking for, and more (this product literally met a number of our needs, some of which I didn’t even know we had!) We obvoiusly saved money and now have some financial flexibility going forward. We are absolutely ecstatic.
Would I recommend Northwood Mortgage? I certainly would, without hesitation. I have heard about Northwood Mortgage on the radio for years, but now I know why they are so well regarded. Please put me down as another satisfied customer and certainly I would recommend anyone to contact Northwood Mortgage rather than simply going to your bank. You will be impressed by your experience – I guarantee it!
We would like to take this opportunity to thank your company for the great job you did in getting my Wife and I our first home. It started when I heard an ad on 680 news radio for your company saying it is easier than you think to buy a house. When I went on your website I couldn’t believe how easy it was to apply for a pre approved Mortgage. The nice thing was how fast your company replied to me. Your agent called me the same day and we set up an appointment to meet 2 days later. I was happily surprised to know that your agents will go out of the way to meet with you anywhere you want. Your agent drove to the Woodbine center in Etobicoke to me us because it was the half way point between us. We filled out all the paperwork right there and then in the shopping center and she told me she would be in contact with me as soon as she heard something.
To my surprise she called me back the next day to tell me congratulations you are pre approved. We couldn’t believe how quickly she got every thing done. My wife and I then went out and found the perfect house in 3 days. We sent the paperwork to your agent to process and she said it would take about 2 days to sit tight and she will contact me as soon as she heard something. She called back 2 days later to tell us every thing was done and all we had to do is sign all the bank papers and we were done.
She then went out of her way once again to meet us to sign all the bank paperwork in Concord. We were so surprised at the interest rate she got us was only 4.99% while the other big Banks are at 5.15% We thought we were done with Northwood Mortgage at that point only to find an envelope in our mail box 1 week later with 2 Discount cards for appliances at the Brick and for Appliance Canada.(What a nice touch) In closing I would like to thank your company especially your agent for a fantastic job you can’t believe how happy you made us. Should I know of anyone looking to buy a new home your agent will be the first person I will have them call. In our mind she is an excellent Mortgage Broker, a wonderful individual and a very pleasant person to deal with.
We would like to thank you for providing us with a great mortgage over the past 5 years. We have officially paid it off today. The last 4.11 is to come out today. Thanks again. We are so glad that we went with you and that it is paid off finally.
I just want to thank you once again for your understanding service in securing me a mortgage that even my own bank would not consider and I had been with them for over 40 years. What is disturbing is that even if you have been with your bank for eons and never missed a payment for any loan you have undertaken with them they will not go that extra step in trying to help you out of a dire financial situation. They talk the talk but they are so tied up with their own rules and regulations that they just cannot stray from the norm. Thank heavens for the internet as it now provides one with a wealth of information where you can go for help in finding the type of firm that can help you in your own special financial situation.
I had never heard of Northwood Mortgage Ltd before I found them on the internet and reviewed all the excellent information they provided in their website. What impressed me most of all were the client testimonials highlighting the efforts made by the agents of Northwood Mortgage to help their clients and judging by what you have done for me, the people of Northwood are exceptional. After my mortgage application had been turned down by my own bank I knew I could not approach another bank as I would have been turned down again, so I turned to Northwood hoping that they could help me out. I called you on 23rd of January and you could not have been more respectful or understanding of my situation and you listened very carefully to what I had to say and understood what I was going through in trying to find a firm that would help. What you did for me in trying to find a lender goes beyond the call of duty but you never gave up trying and you were always so positive in your attitude towards finding me a mortgage that would be well suited to my needs.
The mortgage you found for me was even better than I ever thought it would be and you made sure that you provided me with enough funds so that I would not find myself in the same financial situation again. You have provided me with such peace of mind that it’s like I am starting a new lease on life without a giant weight on my back. I know how hard you went to bat for me and how difficult it was for you to find anyone who would consider providing me with a mortgage but it was your persistence, your knowledge and your positive and professional attitude that changed the mind of your lenders and for that I will always be grateful. Please be sure to send me some of your business cards as I will be pleased to hand them out to anyone I know who is looking for a mortgage. Thank you for being such a special person, I feel I have met a real friend. Northwood Mortgage Ltd should be proud of your accomplishments and all that you do to serve your customers and in the exceptional person that you are.
Northwood was so empathetic and professional and was willing to try to help us and believe me when I say we are a hard case. We had it all at one time 3 years ago I got sick and well,we lost everything, including our previous house, and our credit was destroyed fighting with the insurance companies to be paid on my behalf. In the end we ended up in a house with 3 mortgages 2 private lenders at 12.9 and a first at 7.9. not too good. But we needed a home for our family of 5.
Obviously not much equity in the house as we are only paying interest. Northwood did the impossible and got us a mortgage at a rate of 3.14% and we depleted one of the mortgages so now on paper we have only 2. We will be paying down the principal and will be able to finally get equity back into our house and rebuild our credit and our life. I cannot say enough about Northwood as it truly has given my family a new start and chance to turn things around. He was so kind in listening to my story and took what I said to be true and sold that to another person to get us this deal. You have truly got an amazing employee with so much to offer, as I do not know many people who have the ability to be able to tell someone else’s story and make another see it, truly see it, and he can do that.
We are forever grateful to have been put in touch with him and his abilities and will use no one else again to find us a deal. I have told my entire family and all my friends about the experience I had with Northwood and I hope that he receives a bunch of business due to my spreading the word. I thank you again from our heart to yours. Thank you for listening and hearing me and helping us through this time. We are forever grateful.
We recently dealt with Northwood regarding our mortgage renewal and wanted to let you know how pleased we were. Our Agent was courteous, prompt and thorough. They really streamlined the process for us. As well, his info on blending mortgage terms and rates was an unexpected “value add.” We will definitely be back to Northwood in 5 years.
My husband and I were in the process of renewing our mortgage and being first time home owners, we were checking with different banks regarding their rates. We mentioned our situation to one of our friends and suggested we call a mortgage broker. We were very lucky to find Northwood. They set up a time that was very convenient to our schedules (it’s not easy with 2 kids under 6) and explained everything to us. They asked about our goals and needs in regards to our mortgage and answered all of our questions. They even provided us with a budget that could cut our mortgage in half in 5 years! They knew that we have a busy family schedule and recommended a lawyer that comes to you! They kept us up to date on our mortgage renewal process and called us after it was done to make sure everything worked out okay. Northwood made the process very easy! Thank you Northwood and you can be sure we will be recommending you to our friends and family and we will see you again in 5 years!
My wife and I recently arranged a mortgage (actually, 3 mortgages) through Northwood, and we were served by one of your professionals. While we have thanked your agent personally, we would also like to highlight to you that we were thoroughly impressed with their approach and professionalism throughout the entire process. Among the many professionals that we have had to deal with during our purchase, move, and renovation, they stood out as being the most accommodating, conscientious, and courteous. We are glad that we were served by Northwood, and we would definitely recommend Northwood Mortgage to our friends and family members. Thanks and regards,
After 2 and a half years of trying to refinance with a previous broker to no avail, my husband and I decided to go a different route so we contacted Northwood Mortgage. They got in touch with us in a timely manner and from the get-go we knew we were in good hands. He took the time to listen to our situation, which admittedly, was complicated, but he was never judgmental about it. They laid out our options, told us what they could do and the process began from there. They informed us of what was going on every step of the way from the appraisers, to the lenders, to the lawyers and he answered all of our questions and concerns to the very best of his abilities. Finally, after only 2 months, They got us the refinancing we needed and we can finally breathe a sigh of relief. We cannot thank them enough for their help and dedication and we will no doubt refer them to our family and friends.
I just wanted to thank you for everything, all your help, and friendly manner. Thank you for staying on top of everything. This could not have happened without your expertise. You made it possible for me to purchase the home, despite my financial load. Thank you to your manager as well.
